The KLAS Arch Collaborative, which monitors EHR performance across more than 300 healthcare organizations, granted the designation based on Mercy’s elite Net EHR Experience Score. This metric measures clinician satisfaction and the practical usability of digital tools in clinical settings. The recognition follows a multi-year strategy focused on technology optimization and clinician-led feedback loops designed to streamline daily tasks.
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Mercy Earns Elite Recognition for Physician EHR Experience
Only 15% of health systems participating in the KLAS Arch Collaborative achieve the Level 6 Pinnacle Recognition, a milestone Mercy reached this August. The award honors the organization’s success in refining electronic health record workflows to minimize administrative burdens and prioritize direct patient interaction.
Dr. Damon Broyles, Mercy’s vice president of clinical innovation, described the award as a validation of the health system's push for more intuitive digital environments. By reducing the complexity of record-keeping, the organization aims to allow physicians to dedicate more time to clinical care. This latest achievement complements Mercy's 2025 recognition for improving nurse EHR experiences, signaling a consistent, system-wide investment in the digital infrastructure supporting its 50,000 caregivers across Arkansas, Illinois, Kansas, Missouri, and Oklahoma.
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