Heidi II deploys AI agents to automate clinical administrative tasks

The new platform introduces agentic capabilities that function as a digital partner within existing workflows. Rather than merely recording visit notes, the system uses 'Agents' to plan and execute specific duties, such as pre-charting a full day of patient appointments or analyzing referral communications. Clinicians maintain control, reviewing the AI's output before final approval. This shift aims to reclaim time previously lost to managing four to six disparate systems during a single patient encounter.

Heidi II integrates directly with current practice tools, including EHRs, calendars, and clinical mail. It also incorporates peer-reviewed research from sources like the New England Journal of Medicine and the BMJ Group, providing evidence-based context directly into the chat interface. For repetitive needs, practices can save these workflows as 'Routines' that operate across entire patient lists. While the platform is designed to handle complex administrative burdens, the company mandates that clinical judgement remains strictly with the human provider, supported by internal safety teams that assess features through a clinical risk lens. The rollout begins September 29 in English and French, though the new features are currently excluded from UK and EU markets.